Returns & refunds

Last updated 29 September 2026

Choose with confidence. A clear return process, with a prepaid UK return label provided by us.

Your 14-day right to change your mind

You may cancel your online purchase without giving a reason within 14 days after the day you receive your product. If items from a single order arrive separately, this period normally starts after the final item arrives. After telling us you wish to cancel, send the goods back within a further 14 days.You can also cancel before dispatch. Our collection is currently available for launch notifications only; this policy applies when purchases open.

Arrange your return

Email <a href="mailto:support@hereandhide.com">support@hereandhide.com</a> with your order number, name and the item you wish to return. We will provide a prepaid UK return label and instructions. We pay for this label; there is no return-label deduction from your refund when you use it.You do not need approval or a particular form to exercise your cancellation right: any clear statement that you wish to cancel is sufficient. Please use the address on the label rather than sending a parcel to our registered office. Keep your proof of posting until your return has been resolved.If you prefer to arrange your own postage, contact us for the correct return destination. Please agree any reimbursement of an alternative service with us in advance; this does not affect our obligation to cover reasonable costs for faulty goods.

Condition and packaging

You may inspect and handle your product as you would in a shop to establish its nature, characteristics and functioning. Please return it carefully protected, with the original packaging and included accessories where available. Opening packaging does not itself remove your right to cancel.Where permitted by law, we may reduce a refund to reflect loss in value caused by handling beyond what is necessary for inspection. We will explain any deduction. We do not charge a restocking fee.

Receipt, inspection and your refund

We normally issue your refund once the product has been received and inspected. Inspection checks the returned item and its condition; it does not extend the statutory refund deadline.For a statutory cancellation, we will refund you without undue delay and no later than 14 days after we receive the goods back or you provide evidence that you have sent them back, whichever is earlier. We may withhold reimbursement only until one of those events occurs. If the goods have not been supplied, the applicable deadline is 14 days after you notify us of cancellation.Refunds are made to the original payment method unless you expressly agree otherwise, without a refund fee. Your bank or payment provider may take additional time to display the credit.

Original delivery charges

For a full-order statutory cancellation, we refund the cost of the least expensive standard delivery service available for that order. Where you paid £3 standard delivery, that £3 is refunded. Where you paid £5 express delivery, the standard equivalent is refunded. If standard delivery was free, there is no standard delivery charge to refund.For a partial return, the original delivery charge is not normally refunded where it would have been the same for the items retained. We do not retrospectively charge delivery because a return takes your retained order below the free-delivery threshold. Your statutory rights remain unaffected.

Faulty, damaged or incorrect products

We are responsible for supplying products that are as described, of satisfactory quality and fit for purpose. Contact <a href="mailto:support@hereandhide.com">support@hereandhide.com</a> if a product is faulty, damaged or incorrect. Please include proof of purchase and explain the issue.UK consumers generally have a 30-day short-term right to reject qualifying faulty goods. After that, rights to repair or replacement and, in appropriate circumstances, a price reduction or refund may apply. We cover reasonable return costs where required. These rights are separate from the change-of-mind period and are not limited by it.Natural differences in leather grain or colour do not excuse a product that is faulty or does not match its description.

Exchanges and personalisation

We do not offer exchanges. To choose another product or colour, return the original item under this policy and place a new order, subject to availability. This does not restrict a legal right to a replacement for faulty goods.We do not offer personalised products.

Optional cancellation form

Complete and return this form only if you wish to withdraw from the contract. You can email it to <a href="mailto:support@hereandhide.com">support@hereandhide.com</a> or send it to HERE & HIDE LTD, 4 Newington Road, Northampton, United Kingdom, NN2 7TF.I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]:Ordered on [*]/received on [*]:Name of consumer(s):Address of consumer(s):Signature of consumer(s) (only if this form is notified on paper):Date:[*] Delete as appropriate.